Privacy Policy

PRIVACY POLICY

Effective Date: 01/06/25

VOSO LIMITED (“VOSO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (“Policy”) describes the types of Personal Information we collect when you interact with us, including but not limited to information you provide when you access our websites (including www.voso.co) and however else you may interact with us (collectively, the “Service(s)” or “VOSO Service(s)”). This Policy applies to all VOSO Services, regardless of the platform or device used; it describes all Personal Information collected, used, transmitted, disclosed, stored, or maintained by us, including both electronic and paper records.
Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal Information. If you do not agree with this Privacy Policy, please do not use our Services.

1. Overview

This Privacy Policy explains:
• What information we collect when you use our Services
• How we use cookies and other technology on our web-based Services
• How we may use and share the information we collect about you
• The choices we offer regarding your Personal Information, including how to access and update it

2. Information We Collect and Use

2.1 Information You Give Us

When you sign up for and use our Services as a Customer or an Expert (including when you use our online chatbot), we may collect and store Personal Information you provide, such as:

  1. Personal Identifiers

    • Examples: name, email address, mailing address, telephone number, signature, or similar identifiers.

    • Uses: respond to and complete your requests (including providing notifications and answers related to questions you submit), communicate for registration and customer service, send marketing or promotional communications, ship prizes (if applicable), and create internal identification/reference codes.

  2. Communications and Submissions

    • Includes: questions you submit, calls you make with an Expert, responses to questions as an Expert, posts on our websites (e.g., testimonials, forum posts), email communications, reviews, surveys, and customer service interactions.

    • Uses: respond to and fulfill requests, manage customer relations and customer service, and provide/improve our Services.

  3. VOSO Referral Information

    • If you use our referral program to recommend Experts or to tell a friend about VOSO, you may provide contact information for yourself and the friend.

    • Uses: send a one-time email invitation to visit our Site. We store this info solely for sending the email and tracking the referral’s success.

  4. Commercial Information

    • Examples: records of products/services purchased or enrolled in.

    • Uses: fulfill requests, improve offerings, tailor marketing efforts, create internal reports.

  5. Inferences from the Above

    • We may draw inferences about your preferences from the information listed above to help us develop and provide better products and services.

  6. Audio and Visual Information

    • Examples: digital photos you share, recorded phone calls for quality purposes, recorded video calls between you and Experts.

    • Uses: meet legal obligations, enhance service quality, facilitate content moderation.

  7. Privacy Choices

    • We record any “opt-out” or preference you communicate to us regarding the collection, use, or disclosure of your Personal Information.

2.2 Information Third Parties Provide About You

We may supplement the information we collect about you with outside records from third parties in order to enhance our ability to serve you and tailor our content/offers.

  1. Social Networks & Publicly Available Data

    • Our Site may include social media features (e.g., “Share” buttons). These features may collect your IP address and track pages you visit.

  2. Marketing Partners & Data Providers

    • We may receive personal identifiers and commercial information that helps us show you offers or services we believe may interest you.

  3. Affiliates

    • We may collect data about you from affiliated websites/services to improve our mutual offerings.

  4. Information Provided by Other Users

    • Other users may submit your email or other identifiers to invite you to use VOSO Services or share content.

2.3 Information We Get from Your Use of the VOSO Services (“Usage Information”)

We collect information about which of our Services you use and how you use them, such as when you open our emails or view and interact with ads/content.

  1. Device Information

    • Hardware model, OS version, unique device identifiers, mobile network info.

  2. Browsing Information

    • URLs that referred you to our Services, pages you visit, time spent, and time of day.

  3. IP Address

    • A string of numbers identifying your device’s network connection.

  4. Location Information

    • Approximate or precise geolocation data, with your consent, via IP address, GPS, Wi-Fi access points, or cell towers.

  5. Inferences

    • We may use the above to personalize your experience and offers.

2.4 Automatic Collection of Information: Cookies and Other Technologies

We and our partners use technologies like cookies, SDKs, and web beacons to collect and store information when you visit the VOSO Services:
• Cookies: small files stored on your browser/computer that help websites remember your preferences.
• Mobile Identifiers: advertising IDs on mobile devices (e.g., IDFA on iOS).
• Web Beacons: invisible graphics or code that track interactions with our Site or emails.
You can manage cookie settings in your browser. Note that rejecting cookies may limit certain features of our Services.

3. How We Disclose Personal Information

We may share or disclose your Personal Information in the following ways:

  1. Service Providers

    • Examples: payment processors, fraud detection vendors, survey administrators, marketing tools.

    • Purpose: enable them to provide services on our behalf. We require they use your data only for these specified purposes.

  2. Within Our Organization

    • We may share your info with subsidiaries, affiliates, or joint ventures under common control, in line with this Privacy Policy.

  3. Social Networks

    • Interactions with social media features (e.g., “Share” buttons) may publish certain data to your social networks. Check the relevant social network’s privacy policies for details.

  4. Public Disclosures via Non-Restricted Services

    • Content in public areas (e.g., question boards, testimonials, forum posts, Expert profiles) is not private. Others may see, copy, or use this info.

    • If you wish to update/delete a public post, contact us. We’ll remove it unless we’re required to keep it by law or for legitimate business reasons.

  5. Sweepstakes, Contests, Promotions

    • By participating in any Promotion, you consent to the sharing of necessary Personal Information for winner selection, prize fulfillment, or as required by law.

  6. Business Transfers

    • In case of merger, acquisition, sale of assets, bankruptcy, or reorganization, your data may be transferred as part of that transaction as permitted by law.

  7. Legal & Similar Disclosures

    • We may share info if required by law, court order, or in good faith that such disclosure is necessary to protect our rights, users, or others.

  8. Otherwise with Your Consent

    • Any additional sharing of Personal Information not covered above will occur with your explicit consent or at your direction.

4. Third Party Sign Up (E.g. Google or Apple)

We collect only your email address and name from these providers. We do this to streamline the sign-up process and to allow talent/athletes to see who they are meeting with.

5. Opt-Out Choices

You have choices regarding the collection, use, and sharing of your Personal Information:
• Email Communications: You can unsubscribe from promotional emails by following the instructions in those messages or by contacting us. You may still receive administrative or account-related communications (e.g., order confirmations, service updates).
• Account Updates/Deletions:

  • You can update, correct, or delete your Personal Information through the Edit Profile page of your account.

  • We may retain certain information if required by law or for legitimate business needs (e.g., backups).
    • Opt-Out of Personalized Advertising:

  • We do not sell your personal data to third parties.

  • If you wish to opt out of third-party personalized ads, please contact us, or use industry tools such as the Digital Advertising Alliance (www.aboutads.info/choices) or the Network Advertising Initiative (www.networkadvertising.org/managing/opt_out.asp).

6. California Privacy Rights

Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents may have the right to:
• Request deletion of Personal Information we have about them
• Request to know additional details about our data collection/usage practices
• Request specific pieces of Personal Information we have collected
California residents also have the right not to receive discriminatory treatment for exercising these rights.

6.1 Requests for Deletion / Information

• We may require additional information to verify your request (e.g., name, email, phone number).
• Authorized agents may submit requests on behalf of California residents by providing proof of authorization.
• Contact: see “How to Contact Us” below.

6.2 Other California Requirements

• If you are under 18 and a registered user of our Site, you may request removal of content you posted by contacting us.
• VOSO does not respond to “Do Not Track” signals at this time.

7. Nevada Privacy Rights

We do not sell consumers’ “covered information” (as defined by Nevada law) for monetary consideration. If you are a Nevada resident, you may request not to sell your Personal Information by contacting us (see “How to Contact Us”).

8. International Users

VOSO is a United States company, and our Services are provided from the U.S. If you reside outside the U.S., please note that information we collect may be transferred to, processed, or stored in the U.S. or other countries with data protection laws different from those in your country. By using our Services, you consent to this transfer and processing.

9. Information Processing and Transfer

We maintain procedural, technical, and physical safeguards against loss, misuse, unauthorized access, disclosure, or destruction of Personal Information. However, no data transmission is 100% secure, and any transmission is at your own risk.
We may retain your account information and any information you provide (e.g., Posts) indefinitely, or until it no longer has commercial or legal significance. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

10. How We Protect and Retain Your Information

We use security measures designed to protect your data. Yet, we cannot guarantee absolute security of transmissions made via the internet or stored in our systems.
We typically retain your information as long as needed for business or legal purposes. If you request deletion, we will remove or anonymize your data unless we are legally required or have legitimate interests to keep it.

11. Third-Party Links

Our Services may contain links to third-party websites/services. These external sites have their own privacy practices, which may differ from ours. We are not responsible for the content or privacy policies of these external sites, and we encourage you to review their policies before providing any Personal Information.

12. Children’s Personal Information

We do not knowingly collect or store Personal Information from children under 13. If a parent/guardian believes their child has provided us with information without consent, please contact us (see “How to Contact Us”). We will delete such information as required by law. We may also remove Personal Information and Posts from users we believe to be under 18.

13. Updates to This Privacy Policy

We may revise this Policy from time to time to reflect changes in law, technology, or practices. If we make material changes affecting how we use or share your Personal Information, we will provide notice (e.g., by posting on our Site or sending an email). The Effective Date at the top indicates when the latest version took effect. By continuing to use the VOSO Services after that date, you are deemed to have accepted the changes.

14. Additional Terms

This Policy may be supplemented by additional privacy statements or notices describing our data practices in specific circumstances (e.g., special promotions or features). Please read those additional terms when provided.

15. How to Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, or wish to make a request related to your Personal Information, please contact us at:
VOSO LIMITED
Ardoch House Glenhead, Dunblane, FK15 9PD, Scotland
Email: scott@voso.co

By using the VOSO Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.