Terms of Service

TERMS OF SERVICE

Last Updated: 01/06/2025

  1. Acceptance of Terms
    Welcome to VOSO (“Service” or “Site”), owned and operated by VOSO LIMITED, a company registered in Scotland with company number SC845392 and having its registered office at Ardoch House Glenhead, Dunblane, FK15 9PD, Scotland (“VOSO,” “we,” “us,” or “our”). By signing up, accessing, or using the Site in any way, you agree to be bound by this Agreement, our Privacy Policy, and all applicable rules, policies, and disclaimers posted on the Site (collectively, the “Terms”). If you do not accept these Terms, you may not use the Site or Service.

1.1 Age Requirement
You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and able to form legally binding contracts.

1.2 Electronic Communications
When you visit VOSO or send us emails, you are communicating with us electronically. You consent to receive electronic communications (e.g., email, text, push notifications) from us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.3 Modifications to Terms
We may modify these Terms at any time by posting updated Terms on the Site. Changes will be effective immediately upon posting. If we make material changes, we will endeavor to provide notice (such as email notice or posting a prominent announcement on our Site) before the new Terms become effective. Your continued use of the Site after any modification constitutes your acceptance of the updated Terms. If you do not agree, you should discontinue use of the Site.

  1. Definitions
    • “User,” “you,” “your”: Refers to any individual or entity that creates an account or otherwise uses the Service.
    • “VOSO,” “we,” “us,” “our”: Refers to VOSO LIMITED.
    • “Customer”: A User who books or attempts to book live video calls or other services through the Site.
    • “Expert”: An individual or entity offering live video calls or other services through the Site.
    • “Service” or “Site”: The online platform (including all associated websites, mobile applications, and other services) operated by VOSO, enabling bookings for live video calls and interactions between Customers and Experts.

  1. Communications and Consents
    3.1 Telephone Consumer Protection Act / Marketing Consents
    By providing your telephone number or email, you expressly agree that we may contact you for account-related or promotional messages, including by automated systems (e.g., auto-diallers or text messages). Standard carrier message and data rates may apply. You may opt out of promotional messages at any time by following instructions in the message (e.g., replying “STOP” to text messages or clicking “unsubscribe” in promotional emails). Opting out may affect your access to or use of certain aspects of the Service.

  1. VOSO is a Venue
    4.1 Limited Role
    VOSO provides a platform that allows Customers to connect with Experts. VOSO is not responsible for the content of any advice, guidance, or information provided by Experts. Experts using our Site are independent providers and not employees or agents of VOSO. We do not endorse or guarantee specific outcomes or the expertise of Experts.

4.2 No Control Over Interactions
VOSO does not edit or influence the actual content or delivery of communications between Experts and Customers. We do not guarantee that an Expert will complete any booking or interaction. We may, at our discretion, remove any content or User from the Site if we determine a violation of these Terms or other applicable policies.

4.3 Emergency Situations
Our Site is not for emergency or crisis situations (e.g., urgent medical or mental health issues). If you or any other person is experiencing an emergency, please seek help from emergency services (e.g., 999 in the UK or 911 in the US).

6. User Conduct and Behavior Towards Experts
6.1 Respectful Interaction
Users agree to treat all Experts with respect and courtesy. Any form of harassment, abusive language, or behavior that disrupts or harms the experience of the Expert or other users will not be tolerated. This includes, but is not limited to, threats, intimidation, offensive language, or discriminatory remarks.

6.2 Zero Tolerance for Abuse
VOSO has a zero-tolerance policy for any abuse directed towards Experts. This includes verbal, physical, or online harassment. If a User engages in such behavior, VOSO reserves the right to suspend or permanently ban their account.

6.3 Reporting Misconduct
Users are encouraged to report any inappropriate behavior or interactions to VOSO. If a User witnesses or experiences misconduct, they should contact VOSO immediately at scott@voso.co. We will investigate the matter and take appropriate action, including the potential removal of content, suspension, or banning of accounts.

6.4 Expert's Rights
Experts have the right to refuse or discontinue any interaction with a User who exhibits inappropriate behaviour. Experts are not required to engage with Users who violate these Terms.

  1. Privacy of Calls and User-Generated Content
    7.1 No Guarantee of Confidentiality
    Information shared during calls or posted on the Site may not be private or confidential unless explicitly stated otherwise. If you desire strict confidentiality, do not share sensitive personal details in public areas of the Site.

7.2 Posts and User Content
Any content you upload, submit, or post on the Site (including questions, chat messages, reviews, call recordings) (collectively, “Posts”) may be viewed by other Users. By submitting Posts, you grant VOSO a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, distribute, and display your Posts in connection with providing the Service.

  1. Expert Verification & Use of “Expert”
    8.1 Credentials and Verification
    VOSO may verify certain credentials (e.g., licenses, certifications) of Experts, but we cannot guarantee the completeness or accuracy of such verification. We rely on third-party services or on the Expert’s own representations. Use of the term “Expert” by VOSO is a convenience label and does not imply any guarantee of quality or expertise.

8.2 Disclaimer
You acknowledge that VOSO makes no warranty regarding (i) the identity of any Expert; (ii) the truthfulness of any Expert’s credentials; (iii) the accuracy or reliability of any opinion or statement made by an Expert.

  1. Information Not Advice; No Professional-Client Relationship
    9.1 General Information Only
    Any advice or guidance provided by Experts is for general informational purposes and is not a substitute for professional advice tailored to specific situations (e.g., legal, medical, financial). No attorney-client, doctor-patient, or other professional-client relationship is formed through the Site.

9.2 Local Requirements
Experts may not be licensed in your jurisdiction. Laws, regulations, and standards vary by location. You agree to seek out locally qualified professionals for any advice requiring individual assessment.

  1. User Accounts
    10.1 Registration
    You may be required to register an account to access certain Site features. You agree to (a) provide true, accurate, and complete information; (b) keep your information up to date; (c) maintain the confidentiality of your login credentials; and (d) be fully responsible for all activities under your account.

10.2 Single Account; Termination
You may only create one account. If your account is terminated or suspended, you may not create another account without our written permission. We reserve the right to terminate or suspend your account at any time for any reason, including suspected fraudulent, abusive, or illegal activity.

10.3 Prohibited Activities
You agree not to post, transmit, or otherwise make available through the Site any content that: (a) is fraudulent, deceptive, or unlawful; (b) infringes any third party’s rights; (c) contains viruses or harmful code; or (d) could create liability or risk for VOSO or other Users.

 

11. Fees, Charges & Refund Policy

11.1 Booking Models
VOSO may offer various pricing models:

  • Pay-Per-Call: You pay a one-time fee for a specific call. Fees may be charged at booking, at the start of the call, or upon extension.

  • Membership/Subscription: You pay a recurring fee for ongoing interactions or multiple calls. Details will be presented at signup, including the billing period and renewal terms.

  • Other Services: We may introduce other pricing models or add-on services with separate fees.

11.2 Billing Authorization
By providing payment information, you represent that you are authorized to use the provided method and authorize VOSO to charge you according to the applicable fee structure.

11.3 Cancellation & Refunds

  • Membership: You can cancel your subscription at any time, but no refunds are provided for partial billing periods. You will retain access through the end of the current billing cycle.

  • Pay-Per-Call: Refund or cancellation requests are handled according to the specific policy stated at booking.

  • No Guarantees: We do not guarantee that you will be satisfied with the advice or guidance provided by Experts. Refunds may be granted at our sole discretion.

11.4 Session Rescheduling & Cancellations

  • 48-Hour Notice: To cancel or reschedule a session, a 48-hour notice is required. If you cancel or reschedule a session within 48 hours of the scheduled time, a fee may apply to compensate the Expert for the last-minute change.

  • Process: All cancellations or reschedules must be done through the Site or the mobile app. Failure to notify within the specified time may result in a forfeited session or additional fees, depending on the circumstances.

 

 

  1. Charities
    12.1 Expert Choice
    Experts may choose, at their sole discretion, to donate a portion (up to 100%) of their proceeds to a charitable organization of their choice.

12.2 Off-Platform Donations
These donations are handled off-platform, after VOSO pays the Expert their full proceeds. VOSO is not involved in, nor does it monitor or manage, these charitable contributions.

12.3 No Affiliation
VOSO is not affiliated with any charitable organization to which an Expert may donate. Reference to a charity or a pledge by an Expert does not constitute an endorsement or recommendation by VOSO.

12.4 No Liability
VOSO assumes no responsibility for an Expert’s claims regarding charitable giving. You acknowledge and agree that VOSO shall not be liable for any misrepresentation or misuse of funds by any Expert.

  1. Special Offers and Promotions
    VOSO may offer promotional credits, discounts, or incentives. Any such offers are non-transferable, have no cash value, and may be subject to expiration or withdrawal without notice.

  1. Release
    You agree to release and hold harmless VOSO, its affiliates, officers, directors, employees, and agents from any liability, claims, or damages arising out of or related to your interactions with Experts or other Users of the Site.

  1. Confidentiality & Intellectual Property
    15.1 Ownership
    All content, software, design, text, graphics, images, and other materials on the Site (“Materials”) are owned by or licensed to VOSO. You may not reproduce, distribute, or create derivative works of the Materials without our prior written consent.

15.2 User Content
By submitting any User-generated content (including text, audio, video, images) to the Site, you grant VOSO a non-exclusive, worldwide, royalty-free, transferable, sub-licensable license to use, reproduce, modify, adapt, display, publish, and otherwise exploit such content for the purpose of providing and improving the Service.

15.3 Trademarks
All trademarks, service marks, logos, and trade names displayed on the Site are the property of VOSO or their respective owners. You may not use any trademark without the owner’s prior written permission.

  1. No Endorsement; Third-Party Links
    16.1 Third-Party Services
    The Site may contain links to third-party websites or services not owned or controlled by VOSO. We are not responsible for the content, privacy policies, or practices of such third parties.

16.2 No Endorsement
VOSO does not endorse or recommend any third-party products, services, or websites mentioned on the Site. You agree that VOSO is not liable for any harm arising from your use of such third-party services.

  1. Information Control & Storage
    17.1 User Content
    VOSO does not control, endorse, or guarantee the accuracy of any User-generated content. You should use caution and common sense when using or relying on such content.

17.2 Storage Limitations
We may impose limits on the storage of User content. We are not liable for any deletion or failure to store content.

  1. Disclaimer of Warranties
    YOU USE THE SITE AND SERVICE AT YOUR OWN RISK. THE SITE AND ALL INFORMATION AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
    We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

  1. Limitation of Liability
    TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VOSO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
    IN NO EVENT SHALL OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE AMOUNT PAID BY YOU TO VOSO IN THE 12 MONTHS PRECEDING THE CLAIM OR £100 (WHICHEVER IS GREATER).

  1. Indemnification
    You agree to indemnify and hold harmless VOSO and its affiliates, officers, agents, and employees from any claim, demand, damages, or losses (including reasonable legal fees) arising out of or related to your use of the Site, any User content, or your violation of these Terms.

  1. Press Releases & Third-Party Press
    Any press releases or announcements related to VOSO are for informational purposes only. Third-party press coverage of VOSO should not be deemed as endorsement or verification of any information.

  1. Governing Law
    These Terms and any disputes arising from your use of the Site or Service are governed by the laws of Scotland, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Scotland for any legal action.

  1. Dispute Resolution
    23.1 Informal Attempts
    If you have a dispute, please contact us first at scott@voso.co so we can try to resolve it amicably.

23.2 No Class Actions
To the fullest extent permissible by law, any dispute resolution between you and VOSO will be conducted on an individual basis only, and you expressly waive any right to participate in a class, collective, or representative action.

  1. Entire Agreement; Assignment; Waiver
    24.1 Entire Agreement
    These Terms, together with our Privacy Policy and any other relevant policies or disclosures, constitute the entire agreement between you and VOSO, superseding any prior agreements.

24.2 Assignment
We may assign or transfer our rights and obligations under these Terms at any time. You may not assign your rights or obligations without our prior written consent.

24.3 Severability & Waiver
If any provision is deemed unenforceable, the remaining provisions remain in effect. Failure by VOSO to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

24.4 Survival
Any provisions of these Terms that are intended by their nature to survive termination, including disclaimers of liability, limitation of liability, and indemnification, shall survive any termination.

Contact Us
If you have any questions about these Terms or the Service, please contact:

VOSO LIMITED
Ardoch House Glenhead, Dunblane, FK15 9PD, Scotland
Email: scott@voso.co

By using the Site or Service, you acknowledge that you have read, understood, and agree to these Terms of Service.